We aim to respond to support requests within three business days.
Early Access
TheyChat is now available through a limited public Early Access package on this website. The npm Registry package and Pro checkout are not yet available.
Account and privacy requests
For account access, correction, or deletion requests, email us from the address associated with your TheyChat Account. We may request a reasonable verification step before making account or data changes.
Subscriptions
When Pro launches, customers will manage payment methods and subscriptions through the subscription-management portal. The payment provider also supplies transaction receipts and invoices. Include the relevant order or transaction ID when requesting billing support, but never email full card details or security codes.
Safe support
TheyChat support will never ask you to send an OTP, Device Credential, Process Credential, password, API key, access token, or complete payment-card information by email.