We aim to respond to support requests within seven days.
Installation and product help
For installation steps, start with the Install guide. Include the pi version, TheyChat version, operating system, approximate time of the problem, and the visible error text when contacting support. Do not include credentials or confidential message content.
Account and privacy requests
For Account access, correction, or deletion requests, email us from the address associated with your TheyChat Account. We may request a reasonable verification step before making Account or data changes.
Subscriptions
Customers can manage payment methods and cancel subscriptions through the subscription-management portal. Creem also supplies transaction receipts and invoices. For refund requests, email support@theychat.net and include the relevant order or transaction ID, but never send full card details or security codes.
Safe support
TheyChat support will never ask you to send an OTP, Device Credential, Process Credential, password, API key, access token, or complete payment-card information by email.